FAQs
I DIDN'T GET THE EMAIL WITH MY PURCHASED PATTERN!
Please check your SPAM/JUNK folder first. If it's not in there, don't worry, sometimes technology isn't as reliable as we think. Please email us at support@woolari.com and we will check your payment and email you the pattern directly as soon as possible.
HOW DO I ACCESS THE PATTERNS AFTER PURCHASE?
After payment clears, you will receive an email with a link to the download. You can save the download straight to your phone, computer, or iPad so that you can access the pattern anywhere at any time! Be sure to back up your product just in case.
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address. We can change your email address, name, and address, but we cannot change your order. So please fill in your address in all details; otherwise, the package we mail to you will be returned to us.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
We do not charge shipping nor taxes for our PDF files, no matter where you are from.
ARE ANY OF YOUR PATTERNS AVAILABLE IN A HARDCOPY VERSION?
Woolari is a green and friendly website. For environmental considerations, we don't offer hardcopies. We leave the choice to our customers to decide if they want to print the document or not.
WHAT'S THE REFUND POLICY FOR DIGITAL PATTERNS?
If what you see is not what you expected, just reply to the download email within 24 hours, and you'll get a full refund.
HOW DO I PRINT PATTERNS FROM YOUR SITE?
There are two ways to print from our website: You can download a copy of the pattern in Adobe Acrobat Reader PDF format to your computer and then print it, or you can print it directly from your browser. Most computers come with Reader installed, which allows you to read PDF files. You can download a free copy at https://get.adobe.com/reader/
CAN YOU PRINT MY PDF PATTERN FOR ME?
Unfortunately, we are unable to print PDF patterns for you. However, if you are struggling to print your pattern or you don't own a printer, there are alternative options. You can take your PDF pattern to a copy or printing shop, where they will be able to print it for you. There are also online printing services available where you can upload your PDF patterns, and they will print and post them to you for a fee.
YOU HAVE A PATTERN THAT I WOULD LIKE IN A DIFFERENT SIZE - WHY CAN'T YOU PROVIDE IT?
Unfortunately, we cannot provide every pattern in every size. Each new size requires a considerable amount of labor in order to modify and test the design, and certain patterns will not translate well to larger or smaller sizes. Going forward, you can generally expect adult items to be available in sizes ranging from XS to 2X, but we cannot remake older patterns that do not conform
HOW CAN I CONTACT WOOLARI?
You can contact our customer support team via email at: support@woolari.com We do our best to respond within 48 hours.
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